We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Thank you for shopping with us at Ky Vöss. Please take a moment to review our shipping policy to understand how we fulfill and deliver your orders.
Orders Fulfilled by Ky Voss:
- Most orders fulfilled by Ky Voss are shipped out of New York within 5 days of purchase, whenever possible.
- Please be aware that occasional show travel dates for Ky Voss may interfere with our shipping schedule, and orders may be slightly delayed. We apologize for any inconvenience this may cause.
- To stay updated on any shipping delays or changes, please keep an eye on your email inbox for notifications and updates regarding your order.
- If you have any questions or concerns about the delivery of your order fulfilled by Ky Voss, feel free to reach out to us at email@example.com for delivery updates.
Orders Fulfilled by Printify:
- Orders fulfilled by Printify may vary in shipping times depending on the specific shop fulfillment. In general, these orders are typically delivered within 7 days from the date of purchase.
- To get a more accurate estimate of delivery times for your specific order, please check the product page or your shopping cart for details on estimated delivery times.
We aim to provide you with the best possible shopping experience, and we're committed to ensuring that your orders are delivered to you as efficiently as possible. If you have any questions or need further assistance, don't hesitate to contact us at firstname.lastname@example.org